At VAUTOX, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may be eligible for a return or exchange. Please review our return policy below for more details.
Eligibility for Returns
Products must be returned within 7 days from the date of delivery. Items must be unused, undamaged, and in their original packaging with all tags and accessories. Proof of purchase, such as an order number, invoice, or receipt, is required for all returns.
Non-Returnable Items
Customized or personalized products, items purchased during sale or clearance events, products that have been used, installed, or altered in any way, and items that are damaged due to misuse or improper handling cannot be returned.
Return Process
To initiate a return, contact our customer support team at support@vautox.com. Our team will provide you with a return authorization and instructions. Pack the item securely and ship it back using a reliable courier service. Once we receive and inspect the product, we will process the refund or exchange.
Refund Policy
Refunds will be issued to the original payment method within 30 business days after the return is approved. Shipping charges, if applicable, are non-refundable. In case of defective or incorrect items received, a full refund including shipping costs will be provided.
Exchange Policy
If you wish to exchange an item, please specify the replacement product in your return request. Exchanges are subject to product availability. If the requested exchange product is unavailable, a refund will be issued instead.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping method to ensure safe return delivery.
Damaged or Defective Items
If you receive a damaged or defective item, contact us within 7 days of delivery with photos of the issue. We will arrange for a replacement or a full refund based on the situation.
Late or Missing Refunds
If you haven’t received your refund within the expected time frame, please check with your bank or payment provider. If the issue persists, contact our support team for further assistance.
Changes to This Policy
We reserve the right to modify this return policy at any time. Changes will be posted on our website with the updated date.
Contact Information
For any return-related inquiries, please reach out to us at support@vautox.com.
Thank you for shopping with VAUTOX. We appreciate your trust in our products and services.
